Last updated: 3 June 2026
This Privacy Policy explains how Com Bot AI Limited ("Com.Bot", "we") collects, uses and safeguards information when you use our website and Service.
1. Information we collect
- Account information: name, phone number, email and business details you provide at signup.
- Store data: order, product and customer data you connect from your WooCommerce store to power automations.
- Usage data: how you interact with our platform, for analytics and improvement.
2. How we use information
We use information to provide and operate the Service, run the automations you enable, process billing, provide support, ensure security and improve our product.
3. WhatsApp & Meta
As an official Meta Business Partner, we process messages through the WhatsApp Business Platform on your behalf. Your use of WhatsApp messaging is also subject to Meta's policies and pricing.
4. AI processing
Certain features use third-party AI providers to understand and respond to messages. Data sent for AI processing is used to generate responses for your store's conversations.
5. Sharing
We do not sell your personal data. We share information only with service providers (such as Meta and AI/infrastructure providers) needed to deliver the Service, or where required by law.
6. Data retention
We retain information for as long as your account is active or as needed to provide the Service and comply with legal obligations.
7. Security
We use industry-standard measures to protect your data. However, no method of transmission or storage is completely secure.
8. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us. Some data may be retained where required for legal or operational reasons.
9. Cookies
Our website may use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.
10. Contact
For privacy questions, email woocommerce@com.bot or call +91 95122 93064. Com Bot AI Limited, 501, Trinity Orion, Vesu Main Road, Surat – 395007.